FlyerTalk Forums - View Single Post - Denied check-in due to living too close to the hotel - HIE Roanoke Civic Center
Old Aug 20, 2022 | 4:59 am
  #7  
mecabq
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Originally Posted by GUWonder
Some of us check in with passports or passport cards and make our loyalty program account addresses on file to be in different jurisdictions than the residences. Greatly reduces the chances of this hitting in the US. If the hotels with such policy insist on a driving license, then that could complicate the matter for some.
Agree that checking in with a passport seems like a simple solution. Do hotels routinely mandate a state-issued ID if one tries to use a U.S. passport? I doubt that the hotel has access to the address on file in one's loyalty account, right?

There have been a lot of discussions about these policies on FlyerTalk. They are unfortunate but I suppose I have some empathy for the business decision that properties make. It seems like quite a heavy-handed solution to a problem that presumably only arises with a small minority of guests but, in America's highly litigious society, it's a way to avoid discrimination claims from people arbitrarily denied check-in.

If you were a hotel owner and felt compelled to institute such a policy, would you exempt travelers with elite status? This would seem like a good solution that would avoid discriminating against protected classes. It seems unlikely, though obviously not impossible, that a miscreant would have elite status (a hooker might have top-tier status in every hotel chain if she could convince her customers to book the rooms in her name), plus the property would theoretically be able to obtain more information about the identity of a customer with elite status once the customer committed a crime. I guess a sophisticated criminal would fake data in the rewards program. Interesting cost/benefit analysis for the hotel.
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