Originally Posted by woodentom

recent experience of thai airways. had flights booked from UK-BKK-Krabi in november. noticed last weekend one of the flight segments was cancelled. i have not received an email so lucky i checked. emailed the UK office and heard nothing. ended up ringing thailand and 3 calls later was told best option to cancel entire booking and get refund. as i was concerned with thai airways by this point is did that to be told the refund will take 90 days (wasn't expecting that) and took another 2 calls just to get an email to say the cancellation is in process and refund in progress. due to the cost of the tickets i am concerned in not having the money back quicker and this email is all i have (no amounts noted on it). then i found my phone company charged my £100 for the thailand calls

not the best experience and now have to wait months for the refund