Originally Posted by
junoooon
Update: Had called QR again and was now told by the representative that there was no award space available for upgrade on first. This directly contradicted what the first rep had said but upon trying again this morning I was able to confirm my upgrade from business to first using QCredits. As much as I love both the hard and soft product in the air, it is completely the opposite for their website troubleshooting and customer service.
when that happens, hang up and call them again to speak to a different agent. had this happen to me plenty of times. I love QR, but I hate this game of trial-and-error with their CS department.