Originally Posted by
DrBenO
Still have to call, annoyingly, as online it defaults into a Voucher request interface (which if your flight is departing after September 30th 2022 your booking is not eligible for). However I did manage to get through to the Gold line in a record 4 minutes last week and they processed it all rapidly (Avios redeposit instant, refund to my Amex in 3 days).
I rang for the same reason at 8am a couple of weeks ago, and got through within a minute or so.
Was processed quickly and I received the avios and cash back promptly. Pity you have to call, but it is what it is.