Originally Posted by
ElevatorEnthusiast
Guess I probably should just pick up the phone and call - playing phone tag with the property this week has been super annoying, and frankly, I'm kind of tired of having to talk with people and re-explain my issue (the other thing is the email has images that help provide context). If there is a general Concierge email, that would be great to know - I actually like how the Marriott Ambassador email goes to a whole pool of people to respond.
If your personal concierge is away for a while, I would hope that someone looks at incoming email, but I wouldn't like having random team members handling everything, the way Bonvoy does for "Ambassadors."
Maybe someone here knows whether Hyatt has a general concierge email and how efficient it is.