Originally Posted by
MSPeconomist
Have you tried talking with another concierge? If you call the phone number for your own concierge, if he/she isn't available, the call should forward to someone else. I think there's also a general concierge email, which would probably also be faster than the general hyatt customer service email.
Guess I probably should just pick up the phone and call - playing phone tag with the property this week has been super annoying, and frankly, I'm kind of tired of having to talk with people and re-explain my issue (the other thing is the email has images that help provide context). If there is a general Concierge email, that would be great to know - I actually like how the Marriott Ambassador email goes to a whole pool of people to respond.