Originally Posted by
ElevatorEnthusiast
Reviving this thread - what is the expected response time for
[email protected]? My concierge is out on Fridays and Saturdays, and I need some resolution on broken promises by a Hyatt property.
Have you tried talking with another concierge? If you call the phone number for your own concierge, if he/she isn't available, the call should forward to someone else. I think there's also a general concierge email, which would probably also be faster than the general hyatt customer service email.