Originally Posted by
junoooon
Tried upgrading a segment I have booked for later on in the year and was having the same issues with the page where I kept getting a 404 error. I was told on the phone by the CSR that because I had a Cash + avios booking that I would not be eligible for an upgrade to first. Can anyone confirm if this is indeed the case?
Update: Had called QR again and was now told by the representative that there was no award space available for upgrade on first. This directly contradicted what the first rep had said but upon trying again this morning I was able to confirm my upgrade from business to first using QCredits. As much as I love both the hard and soft product in the air, it is completely the opposite for their website troubleshooting and customer service.