Originally Posted by GUWonder

My first European airline encounter as a customer with Indian contact center employees was with BMI. The fun I had with them and having them even pull up recordings of my calls. But they were actually far more competent than what I saw with Indian customer service centers for some US companies.

Did you notice any Hinglish indicators in any of the SAS responses?

I have long been no fan of outsourcing customer service to non-home-market countries, but money talks loudest when being sold on "cost-reduction/savings".