Originally Posted by
nacho
I was hoping the case would send to DK/SE/NO so I asked Mr. to write my complaint in perfect Danish. I got so freaked out by the call centre handling so I tried to avoid these powerless CS that would look beyond what the computer says and actually read what I wrote to handle my case.
When it's a straightforward EU261 it's easy to do, but in my case where computer would definitely says no, it needs to be handled by someone who has the authority to do so.
My first European airline encounter as a customer with Indian contact center employees was with BMI. The fun I had with them and having them even pull up recordings of my calls.
But they were actually far more competent than what I saw with Indian customer service centers for some US companies.
Did you notice any Hinglish indicators in any of the SAS responses?
I have long been no fan of outsourcing customer service to non-home-market countries, but money talks loudest when being sold on "cost-reduction/savings".