Originally Posted by
SK989
The SAS call center in Tallinn is gone since some years ago. That call center was operated by SAS itself and the staff were employed by SAS. Nowadays calls for the Scandinavian market is outsourced to a company called Sykes. I think the calls are answered in Cyprus and Sweden. The quality has decreased significally when Sykes took over.
That explain the Greek accent (didn't sound Finnish/Estonian, my first guess was Spanish - it's not exactly like that either), yes it was terrible and basically she was repeating what the computer said after being on hold for 6h (long distance roaming call).
Which market has more normal customer service people that doesn't repeat what the computer says?