Hello, there. You're making total sense to us. It saddens us that you have not received the service you deserve. It is important to us that our valued members take advantage of all the benefits of our program and be able to redeem the points. Please send us a private message with your full name, phone number, and mailing address, including the hotel's name, location, and arrival date. We hope to hear more from you. -Kathy
Originally Posted by
superzz
I was trying to book preferred hotel by using choice point , the agent told me it is available for booking at the date I required , but unable to book it due to some stupid IT issue , when I called back after the weekend , guess what ? new agent tell it is not available for the whole year.
you gotta be kidding me !