Originally Posted by
miles_navigator
- The point about ticketing carrier pushing the updates to the operating carrier, how can we see if this is done? The Manage Bookings etc. doesn't give us this info. Also, what are the they key code words to use when talking to a UA representative? I have no UA status so I get these outsourced call centers when I call UA and I can tell they don't have a ton of reservation experience to notice these subtle things because I did call several times before leaving the US and asked them to review after the changes.
You want to confirm that:
- The operating carrier shows the reservation on the correct flights, status confirmed, and ideally confirm your seat assignments are valid, and
- The ticket number attached to the reservation according to the operating carrier matches the reissued ticket number according to the ticketing carrier (or agency)
The exact procedure for this may vary by carrier, but it is usually possible online. When UA reissues a ticket you should get a new receipt with the new ticket number, and a lot of carriers will display the ticket number as part of the reservation screen (or "print receipt") option.
Note as a general rule you should always expect a reissue - UA is actually somewhat special in the degree to which its own systems support using revalidation only to make changes (for example, you can often
reroute on UA without a reissue when doing SDC). By contrast, DL can't even clear a certificate upgrade without a reissue, and routinely fails this, leading to the same problem experienced by OP expect it's DL ticket, DL metal.