Originally Posted by
jsloan
Also, any change in date, ticketed points (origin, destination, or a stopover point), or number of flights requires reissuance. (Implicitly in your statement, changing the operating carrier also requires reissuance).
The problem isn’t actually that the tickets don’t get reissued — that’s normally not a problem. They’ll be queued and then reticketed. The problem is normally that the ticketing carrier doesn’t always push though the updates to the operating carrier. Thus, the operating carrier sees old ticket numbers, which will have a status of “Exchanged / Reissued.” As far as they know, the ticket could have been used on some other flight on another carrier. Therefore, the flight reservations will eventually be canceled for lack of a valid ticket. So, it’s less important to insist upon reissuance than it is to ensure that, when the ticket is reissued, the ticket numbers change on your United receipt and the new number is reflected on the operating carrier’s reservation.
This above is a good subtle point. A few questions:
- Is the re-issue process by ticketing carrier an automated process or is it manual requiring a human intervention. In my Case 1 above, my ticket was fine but kids on the same PNR wasn't so makes me think someone just took care of the lead traveler and forgot about the rest in the group.
- The point about ticketing carrier pushing the updates to the operating carrier, how can we see if this is done? The Manage Bookings etc. doesn't give us this info. Also, what are the they key code words to use when talking to a UA representative? I have no UA status so I get these outsourced call centers when I call UA and I can tell they don't have a ton of reservation experience to notice these subtle things because I did call several times before leaving the US and asked them to review after the changes.