Originally Posted by
MSPeconomist
......but is it enough training to post someone to a SC entrance for the purpose of demanding boarding passes? This doesn't seem either to alleviate the social anxiety of their generation or to significantly improve customer service skills by practice.
I disagree. Often, once someone is forced into that position and nothing particularly terrible happens, even finding they enjoy some of the interactions to be enjoyable, they blossom with confidence and the hesitancy to communicate in person is no longer an issue.
For some of them, it's like discovering a superpower.