Originally Posted by
walkertalk322
is there an option to take a ETC in lieu of a refund?
yes, the airline would actually prefer to refund in ETCs as they expire and don’t require sending actual cash back.
Originally Posted by
WineCountryUA
What is the advantage of that?
Presumably if someone else paid the charge and the refund wouldn’t be going back to OP’s credit card. Though in the context it was bekng asked, probably none. Refunding to ETC vs OFOP isn’t going to change how they calculate the fare difference/refund amount between FC and Y.
Originally Posted by
WineCountryUA
Believe that is correct, but high level elites can also use their elite desk email. OP asked if the online customer support form approach was "the only way". For lower level-elites, non-elites yes there are no other ways (except the other extraordinary methods mentioned) but there is an alternative for higher elites. Is it any better, probably not, but it is an alternative approach.
The email, like at many companies, is nothing more than another intake method. It is a conveniencd for customers who preder sending an email over filling out the form, but It’s not like there is some shared email inbox all the 1k staff have access to…the email is setup to route it into whatever customer service/communications case management platform they have.
If anything I would argue the email is less efficient as it doesn’t have space to put in the specific flights/produxt you’re contacting about (like the .com form does). So unless they have some type of automated parsing to extract that data, they probably have to manually look up the flights/itinerary to find the story as opposed to the .com form likely causing that info to be automatically pulled in to the case.
i suspect how the email works is it just looks for your MP status based on your email or MP# if provided, and as long as its a 1k account then routes it into a 1K queue.