Originally Posted by
aspro
People seem mostly positive about Airalo here and on an
older thread , but negative reviews on Trustpilot are extensive (alongside a wealth of fake positive ones). Of course, there are going to be people who find the eSim thing technically challenging and therefore complain, but it seems like Airalo support is abysmal now. Any comments from people currently using Airalo?
I used it recently in Canada and it was fine, easy to set up and worked as described. I’d definitely use again. But I didn’t need to contact them for anything. It’s highly possible that their customer service if things go wrong may not be great, particularly given travel numbers have exploded, so they may not have scaled support up to cope.