Perhaps I've not booked enough Air Canada flights but from my experience, rarely would I see base fares in the thousands of dollars unless of course you are travelling in international business class. But at that point, why would you even bother flying Air Canada when there are a number of other carriers which will provide better service, better recognition for status and are subject to air passenger rights legislation (i.e. KLM). Can such a coupon be used for travel on Qantas or KLM? How is this any different from the 25% off sales we see from time to time on the Air Canada website?

In addition, such a statement fails to recognize the fact that Air Canada did squat to provide any accommodation for my parents travelling in business class and the agent at the airport even promised that Air Canada would compensate them for their hotel. Meanwhile, my father's bags were lost by AC for several days and yet he managed to receive cash compensation for the sundry items he had to purchase. So clearly, Air Canada does have the capacity to make things right both by what the agents say and what they do when they lose passenger's bags.

What I would like to know is what are the next steps on their end? We've already replied to their gesture (CC'ing the CEO of AC) but haven't heard back and it's been several weeks already. Is this something that needs adjudication by the CTA? How does one elevate complaints to someone who will actually listen? Perhaps I should include the Minister of Transport, Marc Garneau, to the email and that'll get the wheels moving?

-RooFlyer88