Originally Posted by
cavemanzk
Surely NZ needs to be held more accountable for J to Y downgrades, this has been an on going issue for years since NZ made the a320s all Y.
Though in the above is it a downgrade? Is it just a upgrade not clearing? That is the risk when put in an upgrade that might not get the upgrade.
In my experience when an actual downgrade happens get the fare difference or change flight. That was during the 787 issues. Even got a Operational upgrade to Business because of no PE as Boeing's 777 they dry leased didn't have PE.