Originally Posted by
CMK10
Stayed again here last night and annoyingly they don't have their stuff together still.
- Check in agent was nowhere to be found when I arrived at 9:30 PM. I had to wait 5 minutes for her to show up
- She also served as the bartender so I waited while she dealt with the line that formed while she was gone only to learn all their beer taps are broken and they don't have any draft beer
- My room was missing a bunch of amenities including coffee mugs and in fact cups of any kind and a bath mat and only had two towels. When I dropped something and bent down to pick it up I noticed a ton of accumulated garbage under the bathroom sink
- Breakfast is still bad. It's the same spread I posted above except there were no hot breakfast sandwiches available at 8:45 AM. When I asked an attendant about it she rudely informed me they'd stopped serving hot food. I pointed out the time and she said they weren't making anymore.
The rooms and hotel are nicer than the airport and Arrowood property but the fact that a year in they're still having such simple service issues is frustrating.
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If you ever have to go to Harrisonburg, Virginia, the new Hyatt Place there is just like this one in Charlotte, but is very well run. The only problem I had was that the laundry is pay by app only. The manager eventually let me give him quarters after he loaded the app on his own phone to start the machine. A small ironing board is under the sink in the bathroom. The closet is too short to hold dresses or long coats. There are knobs around the mirror to hang things on. The breakfast at the Hyatt Place in Harrisonburg is excellent. The eggs actually have some taste and the cook puts cheese in them some days. On the subject of laundry, it is free at the Hyatt Place in Charlottesville, and inexpensive at the Hyatt Place in Fredericksburg. Charlottesville has a good breakfast, although the eggs have no taste. But they make pancakes one day and waffle quarters the next, and the good oatmeal is back. I haven't been to Fredericksburg in a while; but a few months ago the eggs were changed to something that was like tasteless foam, completely inedible, and there was only packaged oatmeal. Back to Harrisonburg, these new Hyatt Places have laminate floors with a movable piece of carpet under the ottoman in front of the sofa. The exercise room looks into the pool room, which isn't a great design. But it had the pretty colored kettle balls as well as the regular free weights.