In fairness, Sunday service has been the pits for months with horrific hold times (even beyond the usual). My experience has been it resets around 3-4am EST Monday morning. Almost as if the staffing levels increase by an order of magnitude at that time.

That said, I'm pretty convinced something was very off this morning about my call. Although answered immediately, it didn't sound like I was speaking with a trained agent. More like I was talking to some variety of a suit who decided it'd be fun to take some calls over his morning coffee. One of those calls where the person knew just enough to say some of the right things, but not enough to actually know what to do, or how one of these calls actually goes. The call did not follow the timing, pattern, or tone of countless previous redeposit calls. Or the results.