Feb 11, 2015, 7:54 am
Last edit by: Prospero
AA operates non-status, Gold, Platinum and Platinum Pro combined call center as well as Executive Platinum, Concierge Key dedicated call centers.
Read on for alternatives
There can be several causes of lengthy call answering, among them irregular or off schedule operations (OSO / IROPS) caused by weather.
● Call wait times extend as OSO develop - storms, etc. particularly affecting hubs, which produce knock-on effects that may persist a day or two.
● You can see current AA travel policies: https://www.aa.com/i18n/travelInform...avelAlerts.jsp
● You can always check FlightStats current North America airport delays, for example, to see how things are - here.
● For other useful links, tools etc. see the wiki for AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread).
● Try using the AA Twitter team: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.) This can be useful and rapid.
● At times like these AA may open their OSO (Off-Schedule Operations) desk to help inconvenienced travelers. 800-446-7834 is the number, and the desk is only staffed during severe OSO. (Please call only if your travel is disrupted, of course.)
● Others have called 1.800.222.2377 (web services) and had shorter response times.
● If you speak Castilian Spanish, Chinese Mandarin, Japanese or use a TDD, you may get faster attention; see numbers below.
● You can try calling non-USA numbers, listed here:
● bchandler42 reports "During weather events, the elite line will have the option to press 1 for the callback. I use that, longest I've ever waited was about 40 minutes which was accurate with the expected time it gave me."
● giblet called Thailand using Skype (2.3 cents a minute).
● There is one call-handling nexus, with prioritized lines for Gold, Platinum and Platinum Pro status holders, and separate Executive Platinum and Concierge Key "desks". Gold, Platinum and Platinum Pro callers are prioritized to be answered by the same agents that respond to non-status customers.
Link to archived previous posts in ARCHIVE: Long wait / delay / hold times for AA phone lines (2014) [/FONT]
Also:
and
Link to USA airport delays (FlightAware)
Link to FlightAware “Misery Map” (graphic representation of troubles on a USA map)
Link to AA cancelled flights today (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FT Original Routing Credit thread in cases of involuntary reroute
Link to archive of this thread, posts 2015-2019
Read on for alternatives
There can be several causes of lengthy call answering, among them irregular or off schedule operations (OSO / IROPS) caused by weather.
● Call wait times extend as OSO develop - storms, etc. particularly affecting hubs, which produce knock-on effects that may persist a day or two.
● You can see current AA travel policies: https://www.aa.com/i18n/travelInform...avelAlerts.jsp
● You can always check FlightStats current North America airport delays, for example, to see how things are - here.
● For other useful links, tools etc. see the wiki for AA OSO, IROPS / IRROPS, delay, cancelation etc. resources (master thread).
● Try using the AA Twitter team: @AmericanAir can help. Send them a request they follow you so you can send them DM (Direct Messages), then you can send them your AAdvantage number and EP status,which they can add to their profile on you. Then you can DM them privately with your PNR etc. (You must have a Twitter account.) This can be useful and rapid.
● At times like these AA may open their OSO (Off-Schedule Operations) desk to help inconvenienced travelers. 800-446-7834 is the number, and the desk is only staffed during severe OSO. (Please call only if your travel is disrupted, of course.)
● Others have called 1.800.222.2377 (web services) and had shorter response times.
● If you speak Castilian Spanish, Chinese Mandarin, Japanese or use a TDD, you may get faster attention; see numbers below.
● You can try calling non-USA numbers, listed here:
● bchandler42 reports "During weather events, the elite line will have the option to press 1 for the callback. I use that, longest I've ever waited was about 40 minutes which was accurate with the expected time it gave me."
● giblet called Thailand using Skype (2.3 cents a minute).
● There is one call-handling nexus, with prioritized lines for Gold, Platinum and Platinum Pro status holders, and separate Executive Platinum and Concierge Key "desks". Gold, Platinum and Platinum Pro callers are prioritized to be answered by the same agents that respond to non-status customers.
Code:
Telephone numbers for speakers of Castilian Spanish, Chinese Mandarin, Japanese: English (Inglés) 1-800-433-7300 7 days a week Japanese 1-800-237-0027 6:00 a.m. - 12:00 a.m. CT 7 days a week Mandarin Chinese 1-800-492-8095 8:00 a.m. - 10:00 p.m. CT Mon - Fri 8:00 a.m. - 6:30 p.m. CT Sat and Sun Spanish 1-800-633-3711 7 días a la semana TDD 1-800-543-1586 (for hearing impaired or deaf people / para personas con discapacidad auditiva o del habla)
"Transplanted from another post, for those affected overseas.
So many ways of calling AA directly; I'd try:
AT&T.
Smartphones that will automatically switch to using Internet for calls.
Skype 2 cents per minute), Google Hangouts or other VOIP services, including WiFi or Internet.
English 800-433-7300 24 hours, Daily
Japan +81 03-4333-7675
If you are calling from outside the U.S. or Canada, you may reach U.S. Reservations by using the following procedures. (Please note that the call is not toll free.)
So many ways of calling AA directly; I'd try:
AT&T.
Smartphones that will automatically switch to using Internet for calls.
Skype 2 cents per minute), Google Hangouts or other VOIP services, including WiFi or Internet.
English 800-433-7300 24 hours, Daily
Japan +81 03-4333-7675
If you are calling from outside the U.S. or Canada, you may reach U.S. Reservations by using the following procedures. (Please note that the call is not toll free.)
- Access the website http://www.business.att.com/bt/access.jsp. The site lists eligible countries and phone numbers.
- Dial the AT&T access number provided on the website (it is different for each country).
- An AT&T operator or English language voice prompt will ask for the telephone number you are calling. Dial 800-433-7300 for all American Airlines departments (except AAdvantage) or dial 800-882-8880 for the AAdvantage department.
- After the tone, enter your regular AT&T Calling Card number (not the international number). You may also use the AT&T Corporate Calling card and many other U.S. local phone company cards. MasterCard, Visa, American Express, Discover/Novus or Diners Club cards can be used from many countries to place calls back to the U.S.
- For assistance, press zero or stay on the line for an AT&T operator.
I'm currently in BKK, and needed to talk to AA about my rezzy. I didn't want the local number which would be answered in who-knows-where, I wanted a direct US number. Looked around both AA.com and FT (which is how I found this thread). Found nothing particularly helpful or which worked. The back of my EXP card has only an 800 number for the U.S., no local DFW area number.
Eventually, I just dialed +1-800-xxx-xxxx, the regular 800 number on the back of my EXP card, the same way I dial regular, non-800 numbers from abroad. Voila!!! I was connected with the EXP desk, just as if I were in the U.S.
--------------------------------------------------------------------------------------------------------------
MODERATOR'S NOTE
There are several ways to contact AA's U.S. numbers by telephone from outside the U.S. & Canada:
1) Those with Skype, Google Hangouts or other VOIP internet phone providers may be able to dial various AA 800 numbers directly toll free. Direct dialing an 800 number from a landline or mobile phone overseas may or may not work, and will not be toll free.
2) Use AT&T World Traveler Service to access AA 800 numbers from overseas. Long distance charges will apply and can be paid using an AT&T Calling Card, AT&T Prepaid Phone Card, credit card, or via collect call. AAdvantage elite customers (GLD, PLT, EXP) can dial their elite 800 number using this service and AT&T's systems will recognize these numbers and put the call through without asking for a payment method.
3) Call the AMR Headquarters number at 1-817-963-1234 from any telephone. Either an operator or the IVR system can then connect you with the appropriate department.
In addition, AA provides local numbers in many countries here: Worldwide Reservations Phone Numbers
See also the AA Wiki for additional information: Contacting American Airlines
This thread was extracted from an outdated 2002 thread, and merged with recent posts on this topic.
dstan
AA Forum Co-Moderator
Eventually, I just dialed +1-800-xxx-xxxx, the regular 800 number on the back of my EXP card, the same way I dial regular, non-800 numbers from abroad. Voila!!! I was connected with the EXP desk, just as if I were in the U.S.
--------------------------------------------------------------------------------------------------------------
MODERATOR'S NOTE
There are several ways to contact AA's U.S. numbers by telephone from outside the U.S. & Canada:
1) Those with Skype, Google Hangouts or other VOIP internet phone providers may be able to dial various AA 800 numbers directly toll free. Direct dialing an 800 number from a landline or mobile phone overseas may or may not work, and will not be toll free.
2) Use AT&T World Traveler Service to access AA 800 numbers from overseas. Long distance charges will apply and can be paid using an AT&T Calling Card, AT&T Prepaid Phone Card, credit card, or via collect call. AAdvantage elite customers (GLD, PLT, EXP) can dial their elite 800 number using this service and AT&T's systems will recognize these numbers and put the call through without asking for a payment method.
3) Call the AMR Headquarters number at 1-817-963-1234 from any telephone. Either an operator or the IVR system can then connect you with the appropriate department.
In addition, AA provides local numbers in many countries here: Worldwide Reservations Phone Numbers
See also the AA Wiki for additional information: Contacting American Airlines
This thread was extracted from an outdated 2002 thread, and merged with recent posts on this topic.
dstan
AA Forum Co-Moderator
Link to USA airport delays (FlightAware)
Link to FlightAware “Misery Map” (graphic representation of troubles on a USA map)
Link to AA cancelled flights today (FlightAware)
Link to cancelled flights (today, to two days out - FlightAware)
Link to FT Original Routing Credit thread in cases of involuntary reroute
Link to archive of this thread, posts 2015-2019
Long call wait / delay / hold times for AA phone lines (master thread)
Aug 1, 2022, 12:52 am
#571
Join Date: May 2004
Posts: 79
Same story here. A polite agent told to me that the SWUs are removed right after 11.59PM central time and no longer show on our accounts. He also told me they have a memo instructing to tell those who ask that there is no office to address complaints for these cases. I asked about consumer relations, or the advantage desk and was told the memo they have said the request will be unanswered.
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes). Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes). Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
Aug 1, 2022, 12:55 am
#572
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Same story here. A polite agent told to me that the SWUs are removed right after 11.59PM central time and no longer show on our accounts. He also told me they have a memo instructing to tell those who ask that there is no office to address complaints for these cases. I asked about consumer relations, or the advantage desk and was told the memo they have said the request will be unanswered.
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes).
Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes).
Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
AA is a joke.
cc: gleff
Last edited by js1993; Aug 1, 2022 at 1:00 am
Aug 1, 2022, 1:04 am
#573
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Aug 1, 2022, 4:15 am
#574
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,005
Same story here. A polite agent told to me that the SWUs are removed right after 11.59PM central time and no longer show on our accounts. He also told me they have a memo instructing to tell those who ask that there is no office to address complaints for these cases. I asked about consumer relations, or the advantage desk and was told the memo they have said the request will be unanswered.
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes). Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
After trying to explain to me that available seats don't mean the upgrade will clear right away - and how the airline tries to sell those seats for revenue before issuing upgrades - he confirmed that upgrade inventory is still available but couldn't process it because the SWUs is gone.
I have screenshots of the call history (first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes). Also have screenshots of EF showing the upgrade inventory, and of the chat on the AA app where I was encouraged - while waiting for what is estimated at more than 2 hours (now 4+ and still showing more than 2 hours) to include ticket and PNR numbers well before the expiration time.
Does anyone have experience with DOT complaints? What to expect?
-
👎👎👎
Aug 1, 2022, 5:42 am
#575
Join Date: Mar 2007
Posts: 4,966
Didn’t clear upgrade at airport yesterday. Tried to call and was told 8 hour wait time. Figured I was at airport so tried to get a customer service agent to help, they had no idea what SWUs were and said they couldn’t help but I should call in. Upon landing around 4:30 PST went to new airport customer service counter and was told that I used my SWUs on the flight I arrived on (even though I never cleared) but in any case they couldn’t help since I had to call. They said even AA airport employees faced long hold times trying to call their own departments.
Aug 1, 2022, 7:56 am
#576
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
They will tell you they have no jurisdiction over frequent flyer programs.
Aug 1, 2022, 8:06 am
#577
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
I really don't understand why people operate this way. The expiration date is not a surprise, it has been out there for ages. And if someone could find SWU availability yesterday, they likely could have found it a week ago or two weeks ago, or two months ago.
I realize I'm yelling into the wind around here, but maybe folks should try to avoid this situation next year...
Regards
Aug 1, 2022, 8:28 am
#578
Join Date: Mar 2007
Posts: 4,966
Secondly, it’s not true that if you could find space yesterday you could have weeks or months ago. I’m not going to spent extra money just to burn an SWU. Finding confirmed space is a crap shoot these day. I looked and waited months and didn’t find anything but that’s how AA does it now. So why wouldn’t I wait and see if I can get confirmed space instead of risky waitlist?
Aug 1, 2022, 8:45 am
#579
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
Two points, AA knew about the expiration date as well and didn’t staff up to handle it. Why should elite customers go out of their way to use earned benefits and make up for AA failing? If you have a store coupon and it expires on a certain day you expect the store to honor it until the expiration, not make it impossible to use towards the end.
Secondly, it’s not true that if you could find space yesterday you could have weeks or months ago. I’m not going to spent extra money just to burn an SWU. Finding confirmed space is a crap shoot these day. I looked and waited months and didn’t find anything but that’s how AA does it now. So why wouldn’t I wait and see if I can get confirmed space instead of risky waitlist?
Secondly, it’s not true that if you could find space yesterday you could have weeks or months ago. I’m not going to spent extra money just to burn an SWU. Finding confirmed space is a crap shoot these day. I looked and waited months and didn’t find anything but that’s how AA does it now. So why wouldn’t I wait and see if I can get confirmed space instead of risky waitlist?
If AA would just upgrade its IT to allow SWU to be applied online, this problem literally would not exist. UA did this over 10 years ago. It's a very smart move because it reduces the burden on the call centers, thus allowing them to offer responsive phone service without having to pay extra staff.
Aug 1, 2022, 8:58 am
#580
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Called reservations this morning to have two QF awards redeposited that I cancelled yesterday. Picked up pseudo immediately to an agent who seemed very professional, but it was a very odd call.
Initially the agent displayed almost open reluctance to doing anything with my redeposit request, stating it hadn't been 24 hours since I cancelled. He came very close to outright pushing back on my request. Odd in itself, I've never had an agent push back on that before, especially when having other awards on hold I need to purchase that day.
I explained that I've never had a QF award redeposit automatically without calling. He asked for the record locator numbers, but it seemed to be very much in a tone that was pacifying me. Followed by saying they were processing --- this accomplished in literally < 60 seconds total from the time I gave the first locator number. I remarked how unusual that was. His reply was -- and this is almost verbatim -- "No, I pushed the button and it says it's processing."
I'm very skeptical anything happened at all on this call at all. Bizarre as it sounds, I'm actually not convinced I was even talking to a trained reservations agent.
Now, maybe I reached the super-duper AA agent who works miracles, or something has changed in the IT system, but this was completely out of family with any experience I've had with QF re-deposits. Normally the agent remarks the tickets are under QF control and I go into a 20-40 minute hold while they sort it out. It was actually far out of family with any re-deposit call I've ever had with any agent, regardless of the partner airline involved. Even those accomplished quickly and professionally aren't accomplished and completed in 15 seconds from giving a record locator number. Plus, this was hours ago and still no redeposits into my account. Also contrary to usual experiences when the agent manually processes redeposits on a call - usually 15-30 minutes top, often while I'm still on the call.
But the mythical marvelous agent has sort of boxed me into waiting out the 24 hours now. That's fine. I'll be calling back in 3 hours exactly.
Initially the agent displayed almost open reluctance to doing anything with my redeposit request, stating it hadn't been 24 hours since I cancelled. He came very close to outright pushing back on my request. Odd in itself, I've never had an agent push back on that before, especially when having other awards on hold I need to purchase that day.
I explained that I've never had a QF award redeposit automatically without calling. He asked for the record locator numbers, but it seemed to be very much in a tone that was pacifying me. Followed by saying they were processing --- this accomplished in literally < 60 seconds total from the time I gave the first locator number. I remarked how unusual that was. His reply was -- and this is almost verbatim -- "No, I pushed the button and it says it's processing."
I'm very skeptical anything happened at all on this call at all. Bizarre as it sounds, I'm actually not convinced I was even talking to a trained reservations agent.
Now, maybe I reached the super-duper AA agent who works miracles, or something has changed in the IT system, but this was completely out of family with any experience I've had with QF re-deposits. Normally the agent remarks the tickets are under QF control and I go into a 20-40 minute hold while they sort it out. It was actually far out of family with any re-deposit call I've ever had with any agent, regardless of the partner airline involved. Even those accomplished quickly and professionally aren't accomplished and completed in 15 seconds from giving a record locator number. Plus, this was hours ago and still no redeposits into my account. Also contrary to usual experiences when the agent manually processes redeposits on a call - usually 15-30 minutes top, often while I'm still on the call.
But the mythical marvelous agent has sort of boxed me into waiting out the 24 hours now. That's fine. I'll be calling back in 3 hours exactly.
Aug 1, 2022, 9:09 am
#581
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Two points, AA knew about the expiration date as well and didn’t staff up to handle it. Why should elite customers go out of their way to use earned benefits and make up for AA failing? If you have a store coupon and it expires on a certain day you expect the store to honor it until the expiration, not make it impossible to use towards the end.
Secondly, it’s not true that if you could find space yesterday you could have weeks or months ago. I’m not going to spent extra money just to burn an SWU. Finding confirmed space is a crap shoot these day. I looked and waited months and didn’t find anything but that’s how AA does it now. So why wouldn’t I wait and see if I can get confirmed space instead of risky waitlist?
Secondly, it’s not true that if you could find space yesterday you could have weeks or months ago. I’m not going to spent extra money just to burn an SWU. Finding confirmed space is a crap shoot these day. I looked and waited months and didn’t find anything but that’s how AA does it now. So why wouldn’t I wait and see if I can get confirmed space instead of risky waitlist?
Also, re: @Kacee’s comment above, saw a report elsewhere of someone calling around 6:00 pm, remaining on hold, and not getting through to anyone until after 1:00 am, at which point the rep told the person the SWUs were expired.
Really interesting to see the other comment by @cmtlatitudes say a rep picked up “within minutes” this morning. A conspiracy theorist might wonder if …
Aug 1, 2022, 9:41 am
#583
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
Aug 1, 2022, 10:25 am
#584
Join Date: Sep 2017
Location: DCA/IAD & BUF
Posts: 1,400
Exactly right.
Also, re: @Kacee’s comment above, saw a report elsewhere of someone calling around 6:00 pm, remaining on hold, and not getting through to anyone until after 1:00 am, at which point the rep told the person the SWUs were expired.
Really interesting to see the other comment by @cmtlatitudes say a rep picked up “within minutes” this morning. A conspiracy theorist might wonder if …
Also, re: @Kacee’s comment above, saw a report elsewhere of someone calling around 6:00 pm, remaining on hold, and not getting through to anyone until after 1:00 am, at which point the rep told the person the SWUs were expired.
Really interesting to see the other comment by @cmtlatitudes say a rep picked up “within minutes” this morning. A conspiracy theorist might wonder if …
That said, I'm pretty convinced something was very off this morning about my call. Although answered immediately, it didn't sound like I was speaking with a trained agent. More like I was talking to some variety of a suit who decided it'd be fun to take some calls over his morning coffee. One of those calls where the person knew just enough to say some of the right things, but not enough to actually know what to do, or how one of these calls actually goes. The call did not follow the timing, pattern, or tone of countless previous redeposit calls. Or the results.
Aug 1, 2022, 12:11 pm
#585
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
I haven't been able to log in for about an hour. Anyone else?
No idea if people will have any recourse, but anyone affected by yesterday's wait-time/SWU debacle should take a couple minutes today to search the itinerary(ies) to which they tried to apply SWUs yesterday and screenshot the fare prices. I'm sure the T&Cs say SWUs have no cash value, but this would at least show the theoretical redemption value that was lost due to AA's incompetence.
No idea if people will have any recourse, but anyone affected by yesterday's wait-time/SWU debacle should take a couple minutes today to search the itinerary(ies) to which they tried to apply SWUs yesterday and screenshot the fare prices. I'm sure the T&Cs say SWUs have no cash value, but this would at least show the theoretical redemption value that was lost due to AA's incompetence.