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Thread: Long call wait / delay / hold times for AA phone lines (master thread)
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Old Aug 1, 2022 | 7:56 am
  #576  
Kacee
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Originally Posted by iherebyresign
Got a call back at 130a EDT (7.5 hours after initial call in) and they told me it is too late to use the SWU. Ugh.
Originally Posted by ftfan
first call around 3PM - recording said call back time was 4-5 hours, then around 8PM - recording said 2-3 hours, then around 10PM I chose to stay on hold and got through in about 45 minutes).
In other words, anyone here who didn't reach an agent prior to midnight could have if they'd waited on hold.
Originally Posted by ftfan
Does anyone have experience with DOT complaints? What to expect?
They will tell you they have no jurisdiction over frequent flyer programs.
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