Originally Posted by
IntFF
OOPS - the icon in title was supposed to be a question mark.
I have a reservation for one of the Hamptons in NYC Times Square. I am Diamond.
I got an email offering a space-available early check-in at 9am !! for $19.
I called the front desk and asked if I do not deserve this for free as a Diamond., the lady said No.
Is this right?
Asked the mods to move this to the Hilton Forum where it belongs, but in the meantime:
Early check in (or late check out) is not a stated or guaranteed benefit of the Hilton program. (a big weakness, IMO). So while the hotel could choose to give it you when you arrive at the property, there's no entitlement to it.