Originally Posted by EXP100

$99 fares means airlines aren't going to make investments in customer service/facing whether it's people or better technology. Even an EXP I know I'm nothing more than another face in the crowd. And my experience this week proved it. Even though I was on a late arriving connection right at the next gate the GA was closing the door at T-20. I arrived at the boarding entrance at T-20 incredulous that the GA was closing the flight not checking that an EXP (and other passengers) was arriving late (partial AA's fault) on the next gate over. What I got from her was attitude.