Originally Posted by loof

Ok, so my boyfriend and I redeemed Alaska miles and for one PDX- LAX- DOH- MLE and return MLE - DOH - SFO- PDX each. Biz class except for the domestic flights, but those are short, whatever.

After reading the advice here and elsewhere, I called QA to reserve seats. Ideally I wanted a middle QSuite but I just wanted seats in general.

Website said $92 to reserve seat. I thought, "well, ok, seen that with BA, so sucks but there you go." But then it wasn't showing anything other than rows 11 - onward for the DOH- MLE flight and the return MLE- DOH (QA flights 672 and 673). I thought that was weird and didn't correlate with the seat maps I'd seen. I also wanted to link my boyfriend and my itineraries in their system.

Also I could look at the seat map for the outbound flights but not the inbound.

So I called QA. I called a couple times and got some weird and conflicting information from them, including:

- You can't book or reserve seats online if you're traveling having redeemed points. It can only be done at the airport. Considering I have been reading about people who call and have the center QSuites seats released and knowing those people are traveling on points, I don't understand.

- Even though the website lets you click on a seat you can't actually buy it?

- Flights 672 and 673 were an additional $70 for a business class seat---apparently that flight has first class which is why I could only see rows 11- on.

- I had no idea why I couldn't see the seats on the return flight.

This seems really fishy to me and I maybe just ended up speaking to two incredibly unhelpful people? but I don't know. We aren't going until late January so I have some time but this seems ridiculous.

Anyone know where I can get some accurate info? I reached out to QRSuport on Twitter and fingers crossed.

Thank you!!