Originally Posted by
m0mo
Hello,
Staying at a Marriott in the US and they insist that welcome gift is points by default and that there is not an option for me to choose a $10 F&B credit. They do have F&B open. They are stating that the Marriott website (
https://www.marriott.com/loyalty/mem...s/guarantee.mi) is incorrect and void but has not been updated to reflect that correctly since the start of Covid.
Is that correct?
Thanks in advance!
If you checked in on the app, points is indeed the default choice. The welcome gift has been offered and there is no need for the front desk
to volunteer it again, even if the guest is required to stop by to collect the roomkey or show ID.
If guests who checked-in on the app want something other than points, it is on the them to pass by the front desk and ask to change the choice of welcome gift.