This is completely false.

Explorists and above have the following exception:

"(f) Cancellation: Explorists can cancel reservations up to 24 hours before the hotel or resort check-in time when the hotel’s or resort’s cancellation period is not more than 48 hours. This cancellation benefit does not apply: (i) to reservations at Vacation Ownership Properties or Miraval resorts; (ii) where the rate is pre-paid and/or non-refundable; (iii) when the hotel’s or resort’s cancellation period is more than 48 hours; or (iv) for reservations booked at corporate negotiated or group contract rates. Eligibility for this benefit is based on tier status at the time of cancellation. The cancellation windows are based on the hotel’s time zone. Hotel or resort check-in time and standard cancellation period is disclosed at the time of booking."