Originally Posted by
mnbp
After all my pending trips disappeared from the app, I had success by selecting the Log Out option in the app, closing the app, and then restarting the app and logging in again. After that sequence of steps, all my trips reappeared.
Same for me. Happened yesterday.
OP - unless you have a trip in the next day or so, not sure why you're that upset about this. Also, I really don't think it's fair to blame the CS agent or say they're "gaslighting" you. They would only know about the issue if other people have mentioned it to them, and since this is almost certainly not an issue that most people would take the time to call in about I don't think it's at all strange that a CS agent doesn't know about.