Originally Posted by
irishguy28
that's plain wrong.
Since the first meltdown in late April, there has (continuously, I am pretty sure) been a "change without fare difference" waiver in place for tickets from, to, or via Amsterdam within defined time windows:
Here's the current iteration:
https://www.klm.nl/information/trave...-waiting-times
If your flight (or whoever's flight this is that you are talking about) falls within the relevant date range, and was bought prior to 8 July, then just go the website and change it yourself. It should allow you to change for no additional fee.
Note that the relevant dates are updated each week...
The ticket belongs to my mother-in-law who is visiting a friend. Her ticket was bought on July 15, which is why the US-based agent I was dealing with last night refused to waive the fare difference. They did not see a separate waiver in the system for the July 21 restrictions on checked luggage. The website did not allow free changes either; that was the first thing we tried.
Fortunately, the agents answering the Spanish call centre this morning were much more accommodating and moved her ticket to the 28th at no charge and without fuss. I suppose it's a resolution that works for her since there is no extra lodging expense or missed work involved. Kinda wonder what a family on a holiday that actually had to be somewhere on a specific date (due to school or work obligations) would have had to do.