Originally Posted by
b12e
Then it indeed does not make sense. Maybe KLM asked their IT department yesterday to send out the message, created a ticket for it, and it was processed this morning. The "DONT SEND THE WARNING!!!!" ticket is still in backlog and will be processed in a few weeks, similar to their EU261 claims.
My EU261/241 claim got processed this week - but they completely ignored the request for duty-of-care compensation included and when I look up the claim they removed that additional compensation claim from the ticket