No checked bags allowed for flights with a connection in Europe on 21 July
Jul 21, 2022, 3:44 am
#31
Join Date: Jan 2022
Location: VLC
Programs: FB Plat (Y3), All Accor Gold (Y2)
Posts: 641
But there is not.
The was a malfunction yesterday evening, which was resolved quickly, says Luchtvaartnieuws.
According to the same article, Schiphol says they have no idea why KLM isn't allowing Intra-European transfer pax to check bags.
Johan
The was a malfunction yesterday evening, which was resolved quickly, says Luchtvaartnieuws.
According to the same article, Schiphol says they have no idea why KLM isn't allowing Intra-European transfer pax to check bags.
Johan
Jul 21, 2022, 5:16 am
#32
Join Date: May 2009
Location: AMS
Posts: 2,063
According to the NOS article the malfunction was indeed yesterday but this caused a huge backlog of baggage, and by denying checked bags to those people most likely to be able to travel without (i.e. intra-european transfer pax) they hope to create enough space in the operations to get rid of said backlog.
Jul 21, 2022, 5:36 am
#34
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
According to the NOS article the malfunction was indeed yesterday but this caused a huge backlog of baggage, and by denying checked bags to those people most likely to be able to travel without (i.e. intra-european transfer pax) they hope to create enough space in the operations to get rid of said backlog.
Jul 21, 2022, 5:52 am
#35
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Then it indeed does not make sense. Maybe KLM asked their IT department yesterday to send out the message, created a ticket for it, and it was processed this morning. The "DONT SEND THE WARNING!!!!" ticket is still in backlog and will be processed in a few weeks, similar to their EU261 claims.
Jul 21, 2022, 5:53 am
#36
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Jul 21, 2022, 5:57 am
#37
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,480
that's plain wrong.
Since the first meltdown in late April, there has (continuously, I am pretty sure) been a "change without fare difference" waiver in place for tickets from, to, or via Amsterdam within defined time windows:
Here's the current iteration:
https://www.klm.nl/information/trave...-waiting-times
If your flight (or whoever's flight this is that you are talking about) falls within the relevant date range, and was bought prior to 8 July, then just go the website and change it yourself. It should allow you to change for no additional fee.
Note that the relevant dates are updated each week...
Since the first meltdown in late April, there has (continuously, I am pretty sure) been a "change without fare difference" waiver in place for tickets from, to, or via Amsterdam within defined time windows:
Here's the current iteration:
https://www.klm.nl/information/trave...-waiting-times
If your flight (or whoever's flight this is that you are talking about) falls within the relevant date range, and was bought prior to 8 July, then just go the website and change it yourself. It should allow you to change for no additional fee.
Note that the relevant dates are updated each week...
Fortunately, the agents answering the Spanish call centre this morning were much more accommodating and moved her ticket to the 28th at no charge and without fuss. I suppose it's a resolution that works for her since there is no extra lodging expense or missed work involved. Kinda wonder what a family on a holiday that actually had to be somewhere on a specific date (due to school or work obligations) would have had to do.
Last edited by legalalien; Jul 23, 2022 at 9:45 am
Jul 21, 2022, 7:27 am
#38
Join Date: Oct 2014
Location: Behind the curtain
Programs: Flying Blue, Accor
Posts: 398
Just checked in at GVA. The agent was certainly aware of this situation.
there was a number of passengers in line with large suitcases, but I did not hang around to see what was happening - certainly possible they were all in transit to long haul.
there was a number of passengers in line with large suitcases, but I did not hang around to see what was happening - certainly possible they were all in transit to long haul.
Jul 21, 2022, 8:43 am
#39
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
I am not traveling until August, so this particular warning didn't affect me. But, even as a sophisticated traveler, I don't "understand" what they are saying. If I had gone to LAX, for a two week trip where I am meeting family in Italy, with my checked bags (an hour from my home), and walked to the check-in line for KLM (2 hours before my flight, because that is reasonable for business class), I don't understand what would have actually happened. They would have refused to check me in? I was supposed to leave my suitcases for 2 weeks at LAX? They would have suggested that I stay in a hotel and go the next day once the warning expired? (They don't have 2 business class even available from LAX-AMS-Italy most days this summer.)
Jul 21, 2022, 8:58 am
#40
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,161
Reading so far, sounds like horrific mishandling by KLM rather than Schiphol.
AF and DL, which transport many passengers to AMS to connect to KL, have no such advisory that I can find on their websites.
AF and DL, which transport many passengers to AMS to connect to KL, have no such advisory that I can find on their websites.
Jul 21, 2022, 9:08 am
#41
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
I looked at the KLM website, and the FAQ now has better information. They say the goal was to have more space on the planes for delivery of previously delayed baggage (baggage system has been fixed). Doesn't apply to long-haul or origin in AMS. However, it doesn't answer any of my other questions like "What I am supposed to do with two suitcases while I am checking-in at LAX?"
Jul 21, 2022, 9:23 am
#42
Join Date: Oct 2014
Location: Behind the curtain
Programs: Flying Blue, Accor
Posts: 398
The decision seems to have been made around 10 pm last night. At that point many long hauls will have been already airborne. I suppose it’s possible someone was rejected for the latest departures yesterday, although I haven’t seen that confirmed.
No one will be rejected at LAX today since that flight arrives tomorrow.
Captain on KL1932 claimed that KLM would offer to ship luggage on a routing not via AMS while the passenger flies as booked. But this was shot down immediately by a passenger sat near me who had this option rejected both in phone conversations with KLM and at checkin.
No one will be rejected at LAX today since that flight arrives tomorrow.
Captain on KL1932 claimed that KLM would offer to ship luggage on a routing not via AMS while the passenger flies as booked. But this was shot down immediately by a passenger sat near me who had this option rejected both in phone conversations with KLM and at checkin.
Jul 21, 2022, 9:38 am
#43
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,846
from the FAQ:
So they “harmed” a ton of passengers on Wednesday who didn’t get their bags due to the malfunction. Now their plan is to deny travel with checked bags to thousands of additional passengers in order to get the delayed bags to the already impacted passengers. They had to chose between two evils, but In my opinion they picked the wrong one. And then they did a p*as poor job communicating that.
To prevent passengers from being harmed further, measures are in place on Thursday 21 July. Passengers departing from a European destination and flying to another European destination – with a transfer in Amsterdam – can only take hand baggage with them. Alternatively, passengers can rebook their flight.
This measure does not apply to passengers departing from the Netherlands and does also not apply to passengers whose final destination is Amsterdam.
Taking this measure gives us room to send as many suitcases as possible that were left behind on Wednesday.
This measure does not apply to passengers departing from the Netherlands and does also not apply to passengers whose final destination is Amsterdam.
Taking this measure gives us room to send as many suitcases as possible that were left behind on Wednesday.
Jul 21, 2022, 9:54 am
#45
Join Date: Oct 2012
Posts: 128
from the FAQ:
So they “harmed” a ton of passengers on Wednesday who didn’t get their bags due to the malfunction. Now their plan is to deny travel with checked bags to thousands of additional passengers in order to get the delayed bags to the already impacted passengers. They had to chose between two evils, but In my opinion they picked the wrong one. And then they did a p*as poor job communicating that.
So they “harmed” a ton of passengers on Wednesday who didn’t get their bags due to the malfunction. Now their plan is to deny travel with checked bags to thousands of additional passengers in order to get the delayed bags to the already impacted passengers. They had to chose between two evils, but In my opinion they picked the wrong one. And then they did a p*as poor job communicating that.
Not accepting luggage creates both space and available manpower to reduce the mountain of lost luggage.