They didn’t let me in last week (LAX-MIA in first on 773) and I had a really unpleasant interaction with the lounge agent, who was breathtakingly condescending. I contacted AA on Twitter, and they told me “you have access to the Admiral’s Club in T4,” which was so stupid that I didn’t even respond. Yes, I have access to the AC, but I also had access to the Flagship Lounge, which they said nothing about. Of late, I have had zero help from American.

For example, this morning I got an email to call in to change my flight due to severe thunderstorms in Charlotte, but my flight used an SWU, so it’s bucket C; two agents I spoke to indicated that they’d need C inventory to rebook me, which is also pretty stupid (and even wrong, I think, but I’m not an expert). Anyway, there isn’t going to be any C availability the day-of, and they couldn’t even put me in coach, despite plenty of fares still being sold. I asked whether they could have revenue management work some magic behind the scenes (there was an award seat available, and I asked them to put it into C to solve this made-up problem), but the agent wasn’t even willing to call over.

It’s just—why am I EP when I never get help when I need it? Lately, the primary benefit is that they answer the phone within two minutes—to tell me to bend over.