Originally Posted by
Mr. Tickets
Something doesn't match. Either the way you entered your name, the name as it appears in your Virgin profile or the way it appears in your pre-check KTN profile. Keep in mind that they must match exactly. First, middle and last must be the same. Middle initial as opposed to full middle name or even a suffix (jr, III) if you have that in one of your profiles and not another.
Middle name vs Middle initial hasn't been an issue for Pre in a bit, it was initially though. However they finally relaxed it awhile back. First/Last name is the important thing.