Originally Posted by
Xiaotung
Wow, I didn't expect such harsh criticism towards TP and the country. Now I worry about the prospect of claiming 600 EUR under EC 261 which I am sure I am entitled to.
I would suggest to manage your expectations.
While in the air (and usually on the ground) TP is a perfectly fine airline, their follow-up on anything else is unacceptable. Period.
I am owed 600 euros x 2 since from last year and while I received an initial offer of cash, travel voucher or Star Alliance frequent flyer miles for the first cancellation, when I replied with the cash acceptance I never heard back. Ever again.
I have followed up regularly every 90 days and no one responds.
The new CEO appears to be clueless about the service failures and ground staff are unable to problem solve.
When my flights were cancelled from both ex-HAM and ex-ZRH, there were alternate airports I could have reached same-day to make my connection but their agents refused to do anything. My agency even reference Star Alliance reprotection guidelines which were simply dismissed.