Originally Posted by
ozflier
Is NZ under some obligation to offer some compensation for additional expenses and , in two cases , loss of income from their work ?
They bought the tickets in NZL for the flights, yes? If yes then they can argue the direct costs (eg. hotel, meals, transport, device data/roaming) in Disputes Tribunal and have a better than decent chance of winning as a simple tort. Keep all receipts, don't go crazy on expenses. They don't argue the fact of the delay. They argue the consequent *costs* incurred *by* the delay imposed by NZ.