Originally Posted by
antonius66
Don't email Hyatt. You email MGM member services directly with the relevant info... loyalty numbers on both sides, days, confirmation number etc and request they resubmit for Hyatt credit as you haven't received (must be 30 days from check out). Hyatt will only email mgm which just takes longer. Then wait, as mgm is taking about 3 weeks these days to even answer. Haven't had a single mgm stay auto credit in 2 years and every single one has been credited as i described, just takes about 2 months total.
Thanks, that is the process I'm using. I'm seeing about 50% auto credit, if you are seeing 0% make sure your Hyatt number is hard linked to your MGM number. One way to do this is to run the status match screen (try both directions). It will fail (assuming you already have correct status on both sides) but the process hard links it in your MGM account.
I have some stays from Feb which I have already run the gauntlet with twice which still have not credited.