Originally Posted by graytidy

Of 6 requests for credit I've made this year, only 1 had been processed by Hyatt. All have been acknowledged by MGM. A couple have been submitted multiple times. I only have one successful, so this datapoint might not be worth much, but I made a request for credit on June 5th, received and acknowledgment on June 11 and noticed the credit had posted on June 22.

Any ideas for troubleshooting / escalation? I noticed that the email signatures of memberservices have changed from the person previously handling them. I am a Globalist.