Originally Posted by
LlamaJesus
OP I had the same issue with the Twitter team earlier in the year. Called in, had no wait, and they immediately changed me to the flight I wanted without any pushback or issue whatsoever. The Twitter team has been basically perfect for me otherwise but I do wonder if they're being more stingy with schedule changes (maybe a memo went out internally or something, who knows).
Had a STL-DFW-SFO schedule change from a 9:40a departure to a 7:30a. Was planning to take an 8am call in the AC. Changing to any later flight except early next morning arrival cost lots of money on website Twitter team took care of me (paid F, no status), getting me on my first choice at 11am via ORD without charge.