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AA schedule changes - flight change / cancellation / refund policy (consolidated)

AA schedule changes - flight change / cancellation / refund policy (consolidated)

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Old Aug 1, 22, 10:32 pm   -   Wikipost
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AA schedule changes - free flight change / cancellation / refund
The latest change policy may be read here (Thanks to MRP Alert for resource link.)

As of March 2022:
  • Limited changes allowed if schedule change is 60 minutes or less.
  • More flexibility if schedule change is 61 minutes or more.
  • Refunds on non-refundable fares typically require a schedule change of 241 minutes or more.

NOTE: The Detailed Fare Rules for your ticket(s) details refundability, etc. You can read (and print to PDF, etc.) before you purchase. Regardless of fare title (Refundable, Flexible, etc.) you should read these prior to purchase.

beachfan has shared:

I believe if it's an equipment swap, to a less desirable plane (I.e, 777 to 738) then yes, full refund, otherwise it's 120 minutes. One Mile at a Time blog covered this and referred to the contract of carriage (or whatever the linked document is called; it's titled general rules).

http://onemileatatime.boardingarea.c...irplane-change

International Tariff (March 2022)

International General Rules

Code:
SCHEDULE CHANGE
 IN THE EVENT, AFTER TICKET ISSUANCE, SCHEDULE
 CHANGES ARE MADE BY AA THAT:
 (I) AFFECT A PASSENGER'S DEPARTURE AND/OR
 ARRIVAL BY 2 OR MORE HOURS;
 (II) RESULT IN THE ADDITION OF AN INTERMEDIATE
 STOP ON THE PASSENGER'S ITINERARY;
 (III) RESULT IN A SUBSTITUTION OF EQUIPMENT NOT
 ACCEPTABLE TO THE PASSENGER; OR
 (IV) IF A CANCELLATION OR A CHANGE IN EITHER AIR
 OR TOUR ITINERARY IS INITIATED EITHER BY AA
 OR IT'S TOUR OPERATORS WHICH IS UNACCEPTABLE
 TO THE PASSENGER, THE PASSENGER WILL HAVE THE
 OPTION OF CANCELLING WITHOUT PENALTY, OR
 REROUTING ON DIFFERENT FLIGHTS TO/FROM THE
 SAME OR DIFFERENT DESTINATION. HOWEVER, THE
 PASSENGER MUST PAY ANY ADDITIONAL AMOUNTS
 RESULTING FROM THE REROUTING.
Older posts may be read here.


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Old Jul 14, 22, 4:17 pm
  #1156  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: MAR AMB, WOH Explorist, AA EXP, UA 2P
Posts: 2,081
Just tell the Twitter agent or EXP agent what AA flights you want and say they made a multi hour schedule change. Has literally never not worked for me.​​​​
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Old Jul 14, 22, 4:26 pm
  #1157  
 
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
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Originally Posted by iadisgreat View Post
Just tell the Twitter agent or EXP agent what AA flights you want and say they made a multi hour schedule change. Has literally never not worked for me.​​​​
Has usually worked for me as well, but in the past year, its taking more HUCAs. I actually dont know if its because the agents are purposely trying to drive pax away, in the hopes that mgt will do better, or not knowing the rules, or being told no longer to deviate from them, which happened at UA after the CO takeover. And the reason I left UA for AA.
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Old Jul 14, 22, 5:18 pm
  #1158  
 
Join Date: Jan 2021
Posts: 221
OP I had the same issue with the Twitter team earlier in the year. Called in, had no wait, and they immediately changed me to the flight I wanted without any pushback or issue whatsoever. The Twitter team has been basically perfect for me otherwise but I do wonder if they're being more stingy with schedule changes (maybe a memo went out internally or something, who knows).
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Old Jul 14, 22, 5:44 pm
  #1159  
Used to be 'Travelergcp'
 
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,728
I’ve never been refused, but it has also often had the same booking class available. Ie- I haven’t waited until the day before departure to ask for my basic eco ticket to get rebooked in full Y. I imagine this is more of a problem if you let them pile up to try to use it as a free change waiver close to departure.

Last edited by TravelerMSY; Jul 14, 22 at 5:50 pm
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Old Jul 14, 22, 5:50 pm
  #1160  
Used to be 'Travelergcp'
 
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This departs significantly from “book whatever you want after a schedule change as an even exchange” based on this language for basic economy. Specifically, only up to H class. It does also mention automation auto opening basic eco space for elite members after sked changes, so there can be a huge variation in how American treats you after a schedule change based on who you are. There is always been a sort of X factor with AA’ on why people are treated differently for the same query. This explains it.

AA*/JB flights with a schedule change that is greater than 1 hour (61+ minutes)
may book the 1st available flight before/after the affected flight in the original
ticketed inventory or up to H inventory is allowed

Last edited by TravelerMSY; Jul 14, 22 at 6:04 pm
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Old Jul 14, 22, 6:06 pm
  #1161  
Used to be 'Travelergcp'
 
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Programs: AA Plat, Marriott Gold, Hyatt Globalist
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Of course, there’s no agency sales reference for award tickets, so maybe someone can leak those to us?
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Old Jul 14, 22, 6:31 pm
  #1162  
 
Join Date: Aug 2012
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Originally Posted by TravelerMSY View Post
This departs significantly from book whatever you want after a schedule change as an even exchange based on this language for basic economy. Specifically, only up to H class. It does also mention automation auto opening basic eco space for elite members after sked changes, so there can be a huge variation in how American treats you after a schedule change based on who you are. There is always been a sort of X factor with AA on why people are treated differently for the same query. This explains it.

AA*/JB flights with a schedule change that is greater than 1 hour (61+ minutes)
may book the 1st available flight before/after the affected flight in the original
ticketed inventory or up to H inventory is allowed
The other question is whether this means that they will open up an H bucket seat in some cases (as in they open H as opposed to just putting you in full fare Y) or whether they'll tell you to pound sand if there isn't any.
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Old Jul 14, 22, 7:03 pm
  #1163  
 
Join Date: May 2006
Location: SAN
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Originally Posted by TravelerMSY View Post
Of course, theres no agency sales reference for award tickets, so maybe someone can leak those to us?
Why would an agency have a sales reference for award tickets?
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Old Jul 14, 22, 7:24 pm
  #1164  
Used to be 'Travelergcp'
 
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It doesn’t exist. I was suggesting the leak of the internal AA rules regarding sked changes on awards.
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Old Jul 14, 22, 7:27 pm
  #1165  
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Originally Posted by Antarius View Post
The other question is whether this means that they will open up an H bucket seat in some cases (as in they open H as opposed to just putting you in full fare Y) or whether they'll tell you to pound sand if there isn't any.
The way I read it is that they don’t allow (travel agents) to open anything. If your ticketed booking class isn’t available, they can rebook you in higher inventory up to H but not above. If that results in no flights available, then I guess you have to take the refund or they have to escalate to American for a waiver code. That little section I quoted above was for basic economy tickets.
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Old Jul 14, 22, 7:29 pm
  #1166  
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HUACA?
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Old Jul 15, 22, 1:27 am
  #1167  
 
Join Date: Feb 2002
Posts: 1,598
I had a "supervisor" tell me the same thing last night. No changes on award tickets for a large schedule change unless its the same number of miles. Award tickets already have the ability to refund in full so basically there is no additional rights during a schedule change.
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Old Jul 15, 22, 3:09 am
  #1168  
 
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA - Plat. Pro; 1W Emerald; HHonors Gold; UA dirt
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So, I had a schedule change about 3 weeks ago that was a bit vexxing. I'll give some examples (flight numbers and cities are theoretical):

Flight #555 departing DCA at 8:00 AM and arriving MIA at 10:45 AM
Flight #999 departing MIA at 12:45 PM and arriving AUA at 3:45 PM

I picked this pair because A) it was a cheap award special at 22,500 miles and I always like a little spacing between my international flights (#1 to account for delays and #2 for an hour at the Centurion Lounge) and B) two friends coming from different cities were planning on meeting up in MIA and were booked on the same MIA-AUA flight (AA 999).

AA did one of its famous Sunday schedule changes, and my itinerary was changed as follows:

Flight #555 departing DCA at 7:40 AM and arriving MIA at 10:25 AM
Flight #1645 departing MIA at 11:16 AM and arriving AUA at 2:20 PM

Looking at the change, AA changed the time of AA 555 by about 20 minutes. No issues there. But then AA arbitrarily switched me to an earlier MIA-AUA flight (AA 16450 that 1) had a 50-minute (albeit legal) connection time in MIA, and 2) got me into AUA 1.5 hour earlier than initially booked. But, I was now separated from my friends who were still on AA 999. Going onto AA.com, I found that AA's scheduled flight times for AA 999 did not change at all, but now if I wanted AA 555 and AA 999, that routing was now 33,500 miles.

After confirming that both friends were still on AA 999, I called and asked to be put back onto AA 999. I told the agent that the change to AA 555 was fine, but I wanted to be back on AA 999. Agent said ticket redemption rate had changed (i.e., no longer a web special), but she'd check into it. After about a 5-minute hold, the ticket was rebooked and I was back on the original two flights.

So, in my case, I got the change I wanted....
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Old Jul 15, 22, 6:23 am
  #1169  
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Originally Posted by IADCAflyer View Post
So, I had a schedule change about 3 weeks ago that was a bit vexxing. I'll give some examples (flight numbers and cities are theoretical):

Flight #555 departing DCA at 8:00 AM and arriving MIA at 10:45 AM
Flight #999 departing MIA at 12:45 PM and arriving AUA at 3:45 PM

I picked this pair because A) it was a cheap award special at 22,500 miles and I always like a little spacing between my international flights (#1 to account for delays and #2 for an hour at the Centurion Lounge) and B) two friends coming from different cities were planning on meeting up in MIA and were booked on the same MIA-AUA flight (AA 999).

AA did one of its famous Sunday schedule changes, and my itinerary was changed as follows:

Flight #555 departing DCA at 7:40 AM and arriving MIA at 10:25 AM
Flight #1645 departing MIA at 11:16 AM and arriving AUA at 2:20 PM

Looking at the change, AA changed the time of AA 555 by about 20 minutes. No issues there. But then AA arbitrarily switched me to an earlier MIA-AUA flight (AA 16450 that 1) had a 50-minute (albeit legal) connection time in MIA, and 2) got me into AUA 1.5 hour earlier than initially booked. But, I was now separated from my friends who were still on AA 999. Going onto AA.com, I found that AA's scheduled flight times for AA 999 did not change at all, but now if I wanted AA 555 and AA 999, that routing was now 33,500 miles.

After confirming that both friends were still on AA 999, I called and asked to be put back onto AA 999. I told the agent that the change to AA 555 was fine, but I wanted to be back on AA 999. Agent said ticket redemption rate had changed (i.e., no longer a web special), but she'd check into it. After about a 5-minute hold, the ticket was rebooked and I was back on the original two flights.

So, in my case, I got the change I wanted....
Noticed the same with AA rebooking. It will rebook to shortest connection time. Like you my first flight (gives me 90 min connection at DFW) got scheduled changed by 3 minutes but got rebooked moved to a different flight leaving me with a 45 min connection.

This was done without issue several weeks ago. This thread is suggesting there is a change in policy.
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Old Jul 15, 22, 8:51 am
  #1170  
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I think I could understand AA changing people to an earlier flight when a schedule change resulted in the "connection" now being more than four hours for a domestic itinerary, assuming that the original ticket wasn't a broken fare.

OTOH, if someone purchased a somewhat longer connection than necessary, the flight is still operating, and it's still a legal connection, I don't see how AA could insist on the rebooked tight connection. I suspect that DOT would disapprove even if it's not used as a way to avoid VDBs/IDBs.
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