FlyerTalk Forums - View Single Post - Empty premium cabin seats (Business/First) even with non-empty waitlist (CPU/PlusPts)
Old Jul 14, 2022 | 9:48 pm
  #71  
bmwe92fan
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Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,058
Originally Posted by bocastephen
Finally a group pee break and on the way back I was able to see not just those two seats but three seats in total were vacant. So not shenanigans but definitely a failure to process the upgrade list properly and IIRC there is a thread to report that.
I've noticed a change recently with UA and pilot crew rest seats.... It used to be that a particular seat (typically 1A on my EWR-NRT-EWR) flights would be held -- now it seems to be "any" seat to be held open... When I was on EWR-NRT a few weeks ago the crew occupied seat 1D (and removed soneome who was upgraded by mistake from it) -- but they were only there for about 30 minutes after take-off to have a meal.... Same thing happened on the return -- except then I was in 1D -- and 1A was designated open -- they were there twice -- to eat only -- on a 13 hour flight.....

Not saying that is what you saw -- probably just a lazy agent at ORD - -but things aren't working like they used to....
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