livious

Flight was cancelled today and our email said they searched for the next 3 weeks without finding availability. The email asked us to search ourselves and call if we found availability. Found award availability on LHR-ORD (had C class CPH-ORD) and waited 90min to talk to an agent. She eventually found it after denying it was there, then asked me to go on hold while she looking into the CPH-LHR segment. Waited 30 min, then received another call on the same phone from SAS DK but didn't click over...call ended by SAS after 10 min. Flight showed up in the booking in the app and website, but then gone. I don't think they can handle rebookings even when you spoon feed them. I know they are stressed, but simply take me off hold and tell me...don't call from a separate number. Just miserable. Now we can sit on hold and try again.

My guess is that someone is telling them not to rebook certain tickets. We had the same this morning, booked on AC via Toronto. All in the app, then gone and the agent says are ticket is lost.

Edit: after another 2 hours we are booked. Had to find all the award space for SAS, so we now have a 30+ hour flight to ORD via WAW and LHR (overnight). Problem was the staff didn't realize that we needed to pay the *A booking fee as we just were booked on SAS before, so we had to pay up the 450kr plus airport fees. This explains why they could not complete the earlier bookings, but rather silly as the money was not the issue. Really had to push the staff to look, but they were willing if we gave them flight numbers and dates.

Edit #2: Booking was eventually completed without the *A booking fee, so it must have been the airport taxes that cause the earlier problems.