Originally Posted by
rhg247
That is so touching and sweet! <3 My mom also survived a similar course of treatment. So I know how crappy it can make someone feel. I'm happy Mrs Vker is well. And not surprised at all that Shima went out of her way to organize the staff to bring some extra light to your getaway. It's obvious that she not just provides exemplary service, but actually cares about her guests.
Let's nominate Shima for Pres of Bonvoy Operations

She does care. She got a First Class Card from the CEO or whomever was in charge of Ritz operations at the time. Still makes me tear up writing the post. Im such a big baby.