Booked a ticket on Norwegian airlines from LGW-ARN through GotoGate travel agent. (This was actually booked as a backup possibility for a BA flight which has now been canceled, so I’m considering getting a refund from BA and actually using the Norwegian flight).

After a lot of hassle I finally got the actual PNR as opposed to some random reservation codes they provided which seemed completely irrelevant, so I am able to log in to the Norwegian website and see the reservation.

I want to add some larger cabin bags, maybe checked bags (unlikely) and perhaps better seats/fast track etc maybe even lounge access if they give it in Gatwick. How much do these things cost? Flight is for 20 July — Norwegian’s PNR shows that I’d have to contact the travel agent to buy baggage which is annoying since they don’t seem to answer the phone. Not sure why I can’t just do it on Norwegians own site.

Also — how does Norwegian cope with delays and irrops? Is there any talk of strikes/disruptions this summer with them?

I have to get to ARN by the next day afternoon. If absolutely necessary could go on the first flight of the day on July 21st if there were problems with our flight (last one of the day LGW-ARN on July 20th) but can’t leave that to chance.