Originally Posted by
SKT-DK
OS… The flight… We barely made it on our connection which happens, had to run through VIE. Luggage may or may not arrive by 11pm tonight (so 30+ hrs late, nobody seems to care).
But the real crack was the food and service - for a delayed late night flight, I would have hoped the service (keep in mind our EU business connection served nothing but a few pieces of pasta in tomato sauce) would be expedited, rather than dragged out with a tray of nothing but a cover on it for a long time. And when it arrived, the food was pretty much inedible and taking forever between courses.
And my earphone Jack went toast 30 mins into the flight, so no IFE - crew’s solution was to keep trying different headsets, and after the third one I said forget it. Granted, they did offer to move us to somewhere in the bowels of the J cabin, but wasn’t really interesting at that point
sorry to hear about your bad experience
but what a coincidence!
I was actually on the same OS25 flight!
my European connection was 1 hour late (due to late inbound flight) with just 25 minutes left for transit (looks like many others were delayed as well like yours)....but even we docked at the last position in the terminal, I did not run, just walked (fast as usual) as I was guessing, that OS25 will leave late as well....I even walked back to the lounge, but they closed at 2300
my luggage also made it
regarding the food: I actually prefer a slow service course by course with a different wine for starter and main meal and a coffee to pair with my dessert, rather than the cattleclass-style everything on one tray fast service like LX and LH on their late night flights
my food was ok, not great, but maybe we had different choices as starter/main and dessert; wines were good; they focus mainly on Austrian wine, which improved a lot during the last decades
and I consider the OS staff as one of the most friendly and helpful of any European, certainly better than their sisters LX and LH; anyway I felt treated well
well it shows me once more that the same flight experience can be appraised very differently depending on mindset (I was happy I made it on the long haul, as our inbound flight could have been delayed further), expectation and circumstances (my luggage made it; yours not)