Originally Posted by
lilpisher
When I was in B6 a couple weeks ago, an agent who helped me (I flagged someone down in the club and she went "behind the wall") confirmed agents would be returning. She implied it would happen concurrently with a move to the automated access gates (assuming similar to what we saw in the new EWR club pictures).
Yep--I was thrilled to find one lone agent posted there on Saturday after my flight got cancelled and I needed re-booking assistance. Long story short, it's a good thing I got a live, in-person agent, since she caught a mistake in my auto-rebooked flight that I hadn't noticed. Three cheers for live human agents.