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Thread: removing service agents from clubs? New direction: combo in-person / virtual agents
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Old Jun 27, 2022, 11:39 am
  #115  
unitedbusiness
 
Join Date: Feb 2003
Location: Southern California
Programs: United MileagePlus Premier 1K, Delta SkyMiles Diamond Medallion
Posts: 1,150
Originally Posted by fumje
And now, a good handful of months after being closed, the CS desk in ORD B6 is open for business again.


I didn't need any assistance, but from people-watching for ten minutes, I saw a steady flow of misconnect pax get help from the agent.
looks like there’s a new self service kiosk besides the desk as well. Awesome for re-booking, seat changed and upgrades!
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