FlyerTalk Forums - View Single Post - removing service agents from clubs? New direction: combo in-person / virtual agents

Jun 27, 2022, 11:06 am

#114

fumje

FlyerTalk Evangelist

Join Date: Aug 2015

Posts: 11,469

ORD club agent(s) back

And now, a good handful of months after being closed, the CS desk in ORD B6 is open for business again.

Quote:

I didn't need any assistance, but from people-watching for ten minutes, I saw a steady flow of misconnect pax get help from the agent.

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