Originally Posted by
johnaalex
I'm currently enjoying a seven night stay at this property. I used my points for the entire stay and was advised at check-in that as i was using points, breakfast would NOT be included so I took the option to have breakfast as my Titanium "welcome gift". I was very disappointed that despite using seven nights "suite upgrade vouchers" I had only been "upgraded" to a deluxe room! I was told by the Front Desk Manager that their deluxe rooms were the same as "premium rooms" and that was within the terms of the suite upgrade. In the end they agreed to refund the seven nights vouchers. The deluxe room was nice enough with a balcony and sea view.
Oh yes, I am a Brit!
It's standard at this resort that you get comped breakfast but you have to tell FD you choose it as your welcome amenity. Not sure what the issue is here. Been coming here for years and that's how it is (Titanium also)
When you applied the SNAs, which rooms did you select it against? I only selected actual Suites (eg Aegean)
As a rule, don't ever select a non-suite room as a candidate for the SNA pool