Originally Posted by
nycflyer222
I don’t think UA has standard operating procedures anymore.
I mean they do. But between all the new agents who don't know better, and then the ones who don't care because they're probably not gonna get in trouble, what incentive do they have to make sure they're following the procedures? Like UA (and all the airliens) being as desperate as they are for staff atm, unless it's a safety issue, are they really gonna be pushing to get rid of someone who doesn't follow SOPs exactly?
Not really saying that's the right attitude for them to take, but thats kind of the state airlines are faced with.